Syncing in RentManager

There are two ways to set up RentManager, depending on how your account is configured.

• Option 1: If lead cards are not automatically created when new leads arrive, follow Option 1.

• Option 2: If lead cards are automatically created from your lead sources and your team has RentManager API access, follow Option 2.

Option 1: If lead cards ARE NOT automatically created

This guide explains how to connect RentManager leads to RentBamboo so your AI can capture and respond to renter inquiries.

Step 1 — Add RentBamboo as a User

1. Log in to RentManager.

2. Go to Admin → Users / Setup.

3. Click Add User and enter:

   • Name: RentBamboo AI

   • Email: Your RentBamboo property email

   • Phone: Optional

4. Assign a role with leasing/marketing privileges (must include access to prospects / leads / guest cards).

5. Assign the user to each property you want RentBamboo to automate.

Step 2 — Enable Lead Notifications

1. Go to Admin → Automated Notifications.

2. Find the trigger for New Prospect or Application Submitted.

3. Add your RentBamboo email as a recipient.

4. Turn off any automated lead response templates to let RentBamboo handle follow-ups.

5. Save.

⚠ If the property is using an API feed from an ILS (e.g., Zillow Pay-Per-Lease), RentManager may not send lead emails. Confirm with your RentBamboo account rep to receive the proper set up.

Step 3 — Confirm Invitation Email

1. Log in to RentBamboo.

2. Go to email inbox

3. Open the invitation email from RentManager.

4. Click Accept / Activate Account.

Step 4 — Syncing Costar and Zillow

If your leads directly feed into Rent Manager you can also sync us directly into your ILS sources by using this guide:

Now that your data is synced in, let’s train the AI:

Option 2: API Access

RentBamboo connects to Rent Manager through Rent Manager's API using a dedicated user account that you create. Setup takes about 15 minutes on your side. We verify the connection before anything goes live.

Step 1 — Enable the API Add-On

The Rent Manager API is an add-on available on any Rent Manager plan.

1. Contact your Rent Manager account rep (or LCS support at 513-583-1482).

2. Request that the Rent Manager API add on be enabled for your account.

Step 2 — Create an API User for RentBamboo

1. Log in to Rent Manager.

2. Go to Admin → Users.

3. Click Add User and enter:

   • Name: RentBamboo AI

   • Username: rentbamboo-AI

   • Email: your RentBamboo property email (found in settings)

4. Set a strong password, you'll share these credentials with RentBamboo in Step 4.

5. Make sure the user is flagged for API access (your Rent Manager rep can confirm this setting is on).

Do not change this user's password or permissions after setup, doing so disconnects RentBamboo until we reconnect.

Step 3 — Assign Permissions and Properties

1. Assign the RentBamboo user a role with access to:

   • Prospects / Guest Cards (read + write)

   • Units and Availability (read)

   • Properties (read)

   • Contacts / History Notes (read + write)

2. Assign the user to every property you want RentBamboo to automate. Properties not assigned to this user will not sync.

Step 4 — Connect RentBamboo

1. Send an email to your RentBamboo rep or [email protected]

2. Include Company Code, API Username and Password (from Step 2)

3. Your Company Code is the subdomain of your Rent Manager URL (the yourcompany in yourcompany.rentmanager.com). It's also shown in the top right of your Rent Manager window.

4. Done!

We'll connect, run a verification pull against your prospects, units, and properties, and confirm within one business day. If anything is blocked on the Rent Manager side, we'll tell you exactly what to ask your rep for.

Step 5 — Disable Automated Lead Replies

To prevent renters from receiving duplicate responses:

1. Go to Admin → Automated Notifications in Rent Manager.

2. Turn off any automated prospect reply or follow-up templates.

3. RentBamboo will handle all lead follow-up automatically.