If you need any help throughout the process please reach out to [email protected]
This guide explains how to connect ResMan leads to RentBamboo so your AI can capture and respond to renter inquiries.
For Resman lead sync we rely on your lead source data for pulling prospects in a timely manor.
In ResMan, navigate to Admin → Employees → New Employee
Fill in:
First Name / Last Name: Whatever you want to identify the account (e.g. "Rent Bamboo")
Email: Your RentBamboo email (Found in RentBamboo settings)
Employee Type: Select Leasing ← this is the critical field. Without it, ResMan will not route guest cards to this employee
Then assign this employee to every property you want leads flowing from and click Save.
⚠ Note: In ResMan, Employees and Users are two separate records. Creating an Employee does not automatically create a login. You need to do both.
Navigate to Admin → User Management → Add User
Use your same RentBamboo email address as the Employee record above
Assign the Leasing role
Grant access to the same properties you assigned in Step 1
ResMan will send an invitation email to that address to confirm the account. Make sure someone logs into RentBamboo and navigates to “Email Inbox” to accept it or the account won't activate.
Once the account is added in Resman, we’ll need to connect it to RentBamboo.
Navigate to Settings → Integrations → Resman inside of RentBamboo
Enter your Resman subdomain (from your Resman login link)
Enter the username of your New RentBamboo Resman account
Enter the password of your New RentBamboo Resman account
Done!
In your Resman Integration page in RentBamboo you can also sync properties directly from Resman.
Click Set Up Unit Sync
Select the property you want to sync from Resman
Choose the destination inside RentBamboo
Select the status of units you want to sync in
Done!
To prevent prospects from receiving two responses, turn off any active auto-responders in ResMan:
Navigate to Admin → Properties → [Select Property] → Property Settings
Turn off:
Auto-response email templates
Instant reply triggers on new guest cards
If you skip this step and your external system also sends a reply, the prospect gets duplicate messages, which looks broken and unprofessional.
No leads arriving → Employee Type was not set to Leasing, or property was never assigned to the RentBamboo Resman account
Only some leads coming through → Not all properties are assigned to the RentBamboo user — change property access
Incorrect leads coming through → Ensure the RentBamboo Resman account is synced to the correct properties
Prospects getting duplicate replies → Turn ResMan template sending off
Invitation email was never accepted → The User account is inactive — check Admin → User Management and resend the invite
Now that your data is synced in, let’s train the AI:
AI Agent Introduction
What each AI agent does and how it operates
